RESORT INFORMATION

Welcome to Papakea! Below, you’ll find answers to frequently asked questions. Every condominium includes fully equipped kitchens, lanais, washer/dryers, and many have air conditioning. Enjoy complimentary Wi-Fi and HD cable television during your stay.

Grills are located around both pool areas on a first come-first served basis. Please be courteous and clean up when you are done.

Barbecuing is not allowed on lanais, walkways, or lawns. NO GLASS IN BBQ AREAS.

The Internet Kiosk is available to print your boarding passes. The kiosk can be located at the rear of the lobby, across from the D building elevator. Please see reception if you encounter difficulties.

Owners and guests can use the cabanas. Parties over 10 are required to reserve the cabana for a fee.

We can accommodate groups up to 35. Contact the reception at ext. ‘0’ or phone 808.669.3211 for reservations.

The cats on property are not strays. They are well cared for by volunteers and provided food in designated areas. Feeding outside of the designated areas is prohibited as it can attract uninvited pests.

Effective 7/1/2024 – $25/day.


SWIMMERCIZE

We offer fun filled swimming exercise at the Molokai or Lanai pool. FREE! Please refer to the Activity Schedule for days and locations.

YOGA-LATES AND YOGA

Stay fit while enjoying the ocean view from the Molokai cabana. FREE!

TENNIS & PICKLEBALL

Reserve your court at the Reception Desk. Tennis courts are open from 7:00 AM to 10:00 PM and pickleball courts are open from 8:00 AM to 10:00 PM. Reservations can be made a maximum of 24 hours in advance. Only one hour of court time can be reserved. After completion of play, additional reservations can be made at the Reception Desk.

  • Obtain a key to the court from the Reception Desk
  • Proper tennis court and pickleball attire should be worn
  • No rough housing in the tennis and pickleball courts
  • Non-marking tennis shoes are required
  • Only players are allowed on the courts
  • At the end of your court time, please lock the gate and return the key to the Reception Desk

 

PUTTING GREENS
Play a game or practice your putting skills on one of two putting greens. Equipment available from the Reception Desk. Reservations are required. Only putting activity permitted on the greens.

Putters, tennis rackets and pickleball rackets are available at reception. Shuffleboard equipment is available at cabana areas.

In room Wi-Fi and cable TV service is available. You will need your SSID and password for access. For technical assistance, please call the Spectrum help desk at 877.647.7732 (24/7). Internet hot spots are located at each pool. Report any unresolved issues to the reception desk at ext. ‘0’.

Papakea has several rental agencies who manage rooms at Papakea. Columbia Hospitality, Inc. operates the reception for the Association and assists other companies with registration and other related reception tasks. Should you have any questions re­garding your unit, please call your Management Agent/Company.

 

RECEPTION 
Address…..3543 Lower Honoapiilani Road, Lahaina, HI 96761
Hours…..6 AM – 11 PM
Phone…..Ext. ‘0’ or 808.669.4848
Fax…..808.665.0662

 

SECURITY & PROPERTY EMERGENCIES
Hours…..24 hours
Phone…..808.250.9169

 

In a life-threatening emergency, please contact 9.1.1 immediately.
Security team members will respond to property emergencies such as flooding, disturbances, etc. It is your responsibility to also call your rental agency/agent immediately.

 

ASSOCIATION MANAGEMENT OFFICE 
Hours…..Mon. – Fri.: 8 AM – 4 PM
Extension…..’3255′
Phone…..808.669.3255

 

WAKE UP SERVICE 
To schedule a wake-up service call between…..6 AM – 11 PM
Extension…..’3211′

 

POOLS & SPAS (subject to change) 
Hours…..9 AM – 10 PM

 

TENNIS & PICKLEBALL COURTS 
Tennis Hours…..7 AM – 10 PM

 

Pickleball Hours…..8 AM – 10 PM
Reservations…..see Reception Desk
 

The lanai and entrance areas are not to be used as storage for anything other than approved furniture. Please do not hang towels, clothing, or anything over your lanai railing. Please store your gear, such as coolers, surf or boogie boards, exercise equipment, bikes, golf bags or any other items inside the unit. Do not sweep or dust your lanai as it usually blows onto the lower units. Please do not throw anything from your lanai.

Non flashing or blinking, lanai holiday decorations may be displayed from the day after Thanksgiving – January 10th. For holidays outside of this period, the display period is limited to five days prior to and three days after the holiday. No decorations with noise, music, and bright lights affecting the neighbors are allowed. Please inquire at reception for a complete set of lanai seasonal decoration rules.

The resort Lobby has an ATM, a lending library for your convenience, and the Resort at Papakea branded items for purchase.

Except certified guide, signal or service dog/animals.

Maui has some of the best beaches in the world and can be enjoyed safely by observing a few commonsense rules. To have the safest beach experience, swim at beaches with lifeguards and ask about ocean and beach conditions. Read and observe posted warning signs. If in doubt, stay out!

NEVER TURN YOUR BACK ON THE OCEAN!

WAVES

Small, calm waves could soon be followed by stronger, larger waves often causing a powerful shore break. This is the condition when waves break directly on the shore. Unpredictable shore breaks have caused many serious neck and spinal injuries to both experienced and inexperienced bodysurfers and swimmers. Don’t dive into unknown water or into shallow breaking waves. Waves can break on or against the seawall and beach access points. This condition can happen suddenly and unexpectedly, even when the water appears calm, or the area appears dry. Be cautious when walking along the seawall, shoreline and on beach access points. Always keep an eye on the ocean. You could unexpectedly be swept away or off your feet by a large or strong wave. Watch your children carefully. Don’t let them swim or boogie board at the water’s edge during big surf. Hold on to the younger ones.

CURRENTS

Strong currents frequently accompany high surf and rapid tide changes and can be recognized as a turbulent channel of water between areas where waves are breaking. When caught in a strong current – don’t panic! Swim diagonally to the current, not against it. If you are unable to swim out of a strong current, wave your hands overhead or scream to signal for help.

REEF & CORAL

The reef is alive and treated with respect. Watch out for sharp coral reef formations close to the shoreline. Use caution when swimming or snorkeling in shallow waters. Do not stand on the reef. Sea Urchins live in the reef and have sharp spines. If you brush against or step on one, it will be painful. Some residents and guests have found that using booties makes swimming safe and more enjoyable. Maui’s beach areas are also home to sea life such as man-o-war and jelly fish. Should you be injured, seek minor first aid assistance.

SLIPPERY AND  SHARP SURFACES

Moss and algae may form along the shoreline and on beach access points, causing surfaces to become very slippery. Waves may cause you to fall while standing or walking on slippery rocks, resulting in serious injury. Watch for sharp, rough, and uneven surfaces. Use extreme caution when walking along the shoreline and using access points into the ocean.

SUDDEN DROP OFFS

Beware that beach access points have uneven steps and bottoms drop off abruptly. Beware of ocean ledges and drop offs. Water depth can change abruptly, from low water level to water suddenly over your head. You could drown.

TSUNAMI

Although Tsunami’s are very rare. Hawaii has a warning system in case of an emergency. The sirens are tested on the first Monday of every month at 11:45 AM. If you hear the siren at any other time. Tune into your radio or television for further info.

ENTERING AND SWIMMING IN ANY OCEAN IS

ALWAYS HAZARDOUS UNDER ANY CONDITION AND CAN RESULT IN SERIOUS BODILY INJURY OR EVEN DEATH. DO NOT DRINK ALCOHOL OR DO DRUGS!

IF IN DOUBT. DO NOT GO OUT!

Upon registration you will receive a parking permit that is to be visibly displayed in your vehicle. Designated parking areas are clearly marked.

A second vehicle may park on the property for an additional $5 per day, subject to change. Security will enforce proper parking.

Help to conserve our island’s energy resources. Turn off A/C and lights when not in use. Conserve water and recycle.

We offer residential pricing on long-distance calls from units on the resort’s phone system. Local calls are free. Please dial ‘9’ to call out. Voicemail can be retrieved by dialing ext. ‘3250’ from your unit

AUDIBLE SOUNDS/QUIET HOURS 10 PM – 7 AM

In consideration of others, please keep volume on your TV, stereos/mobile device speakers, and other noises low and contained to your unit. Use earphones in the pool or lawn area with your stereo or mobile device. Refrain from talking loudly on your lanai and on building walkways adjacent to bedrooms, especially during quiet hours.

REMOTE CONTROL AIRCRAFT

Out of safety concerns for all individuals and resort property, as well as concerns for individual privacy; Papakea Resort pro­hibits the operation or use of aerial or remote-control aircraft, drones, devices, vehicles or equipment.

FIRE WORKS

We do not permit fireworks at any time or on any occasion.

LOCK YOUR CAR

Do not leave valuables in your car including the trunk, especially when parked at beach parks, shopping malls, and activities. Do not leave information in your bags that could identify where you are staying, such as your room keys or important documents.

LOCK YOUR DOORS
Always lock your doors when leaving the unit, including your lanai glass doors. When you retire for the night, make sure your lanai doors are securely locked. (Some units have secondary locks on the lanai doors. We encourage you to use them as an added safety measure). For those units with safes in the rooms, please use them to store your valuables.

Please smoke at the designated smoking areas on property. Smoking is not allowed in all other areas of the property, including on lanais and within units. Violators will be subject to a fine.

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Papakea’s two pools and spas are heated and are open daily. The Lanai spa is heated to 102 degrees, and the Molokai spa is heated to 104 degrees.

Children under the age of twelve {12) must have adult super­vision at the pool and/or spa. No children under five (5) years old are allowed in the spa. Serious injury or death could occur. Infants and toddlers are required to wear swim diapers in pools.

Certain devices are permitted only when not bothersome to others (see pool rules). Boards and similar devices and ball/frisbee throwing is specifically prohibited at all times. No glass or other similar breakable items are allowed in/around the pool area. (Pool and spa rules must be complied with. Full listing of rules is posted at the pool area)

PERSONS USING THE SPA AND POOL DO SO AT THEIR OWN RISK.

Make sure to collect all personal items, such as towels, sunglasses, books, etc., when leaving the pool and lounge areas. We are not responsible for any lost personal items. So that all guests and owners may enjoy the facilities, reserving lounges is not permitted. Security will remove an unattended item left on lounges for this purpose. Removing lounges or furniture from the pool or lounge areas is prohibited.

Trash rooms for household trash are available on the ground floor of each building. Please be considerate and don’t leave any trash outside your unit.

Recycle bins are located on the side of the main trash area by the ABC Store access gate and on the south side of the property next to our grounds shop.

For more information on recycling at Papakea contact the Reception Desk. For Maui County recycling tips visit: mauicounty.gov/recycle or call the Recycling Hot Line at 808-270-7880.

REDUCE WASTE – RECYCLE MORE!